These General Terms and Conditions apply to the Hotel Accommodation Contract as well as all other hotel services rendered to this guest by the Hotel. Deviating terms shall not apply unless expressly approved by the Hotel in writing.
- Conclusion of the Contract
Upon the guest’s request for a reservation, a hotel accommodation contract is brought about by the Hotel’s corresponding confirmation of the reservation (hereinafter referred to as “The contract”).
Contractual partners are the Hotel and the guest. If a third party has made the reservation on behalf of the guest, this party shall be liable vis-à-vis the Hotel jointly and severally with the guest for all obligations resulting from the contract if the Hotel is in possession of a corresponding declaration given by the third party.
- Services, Prices, Payment
The hotel is obliged to have the booked rooms available according to the present General Terms and to fulfill the services as mentioned in same.
The guest is obliged to pay the prices applying to, or agreed on, for the provision of accommodation and additional services he/she has submitted for. This also applies to services and expenses of the Hotel vis-à-vis third parties incurred for performances rendered upon the guest’s request.
The prices are quoted in Euros (€), and include all applicable government and other taxes as well as Service charge.
The Hotel will keep the credit card number of the client confidentially as a guarantee and will debit the account of the client at the latest upon check in with the full accommodation rate (according to the reservation).
After the guests departure any unpaid amount of Hotel charges which have been incurred during the stay and which for any reason have not been settled will be charged to the clients credit card and the client will be notified thereafter.
The rates mentioned above are for individual clients. Special rates for privately organized groups of more than 15 persons (conferences, golf, weddings, functions etc.) are available upon request. Personal cheques are not accepted to guarantee a reservation.
- Revocation or Cancellation of a reservation by the guest
The Hotel grants to the guest the right to revoke the contract at any time. In this respect, the Hotel reserves the right to apply the following cancellation charges:
If reservation is cancelled 3 days prior to the arrival, no cancellation fee will be required. If cancelled within 3 days of arrival, one night’s accommodation will be charged. For reservations cancelled less than 24 hours prior to arrival, full accommodation amount will be charged.
- Arrival and Departure
The guest is entitled to the provision of certain/specific rooms after the Hotel has confirmed the provision of these rooms in writing.
Booked rooms shall be at the guest’s disposal after 14:00 hrs on the agreed date of arrival. Booked rooms shall be taken by the guest on the agreed date of arrival by 20:00 hrs at the latest. Unless a later time of arrival has expressly been agreed, the Hotel shall have the right to cancel the reservation after 20:00 hrs, without the contractual party being able to claim any compensation as a result of thereof. The Hotel is still entitled to revoke the Contract as on note IV.,2 above.
On the agreed date of departure, the rooms shall be vacated and the Hotel’s free disposal by 12:00 hrs.